Terms & Conditions

ISSUES WITH ORDERS/CUSTOMER SERVICE

Please contact us via email ngawaka@ngawaka.co.nz, Phone/Fax 0064 6 306 9832 or post to PO Box 128, Kitchener Street, Martinborough.

RETURNS POLICY

If you are not completely satisfied with the product, contact ngawaka@ngawaka.co.nz. We will arrange to pick up the remaining unopened bottles as well as the bottle you are unhappy with. We will test the wines and, if faulty, will replace your order in full. Please note, this must be done within 30 days of the purchase date.

CREDIT CARD INFORMATION

“Nga Waka” will appear on cardholder statements for any credit card transactions made through this website. Your account will be charged in New Zealand dollars.

DELIVERY CHARGES

For deliveries within New Zealand, the cost of freight is included in the purchase price. For deliveries outside of New Zealand we will contact the purchaser with a price for delivery. If the delivery price is not accepted or another arrangement agreed, the order will be canceled and any money paid will be refunded.

DELIVERY INFORMATION

All deliveries within New Zealand are by courier and direct to your door. The courier will require a signature upon delivery. If no one is home, he or she will leave a card requesting that you contact the Courier office to arrange a suitable delivery time. Special delivery instructions will need to be given at the time of ordering be given eg: leave goods at the back door. We take no responsibility for loss of goods once delivered.

Any shortages or breakages must be reported to us within 24 hours, by email ngawaka@ngawaka.co.nz and quoting your receipt number. Please Note: All goods are insured up until the point of delivery: Until a signature is obtained or wherever the goods are left as per your special delivery instructions.

SUPPLY OF LIQUOR TO MINORS

It is illegal for us to sell wine to you if you are under the age of 18. It is illegal for you to buy wine from us if you are under the age of 18 and it is illegal if you falsify your details in order to buy wine if you are under the age of 18.

GST

All prices are inclusive of GST

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Nga Waka, 41 New York Street West, Martinborough | PO Box 128, Kitchener Street, Martinborough.
Phone/Fax 0064 6 306 9832 | Email: ngawaka@ngawaka.co.nz | google map

© 2017 Canoe Wines Limited Partnership, t.a. Nga Waka Wines | Terms and conditions